Family & Children’s Services Niagara – Contact Information & Family Support

Introduction

The Family & Children’s Services Niagara (FACS Niagara) provides child protection services across St. Catharines, Niagara Falls, and surrounding communities. If FACS Niagara has contacted you, the process can feel intimidating, but you don’t have to manage it alone.

At SafeHarbor Family Aid, our specialists guide families in Niagara Region through CAS investigations, ensuring they respond effectively, understand expectations, and protect their rights.

Contact Information – FACS Niagara

  • Address: 82 Hannover Dr, St. Catharines, ON L2W 1A4

  • Phone: 905-937-7731

  • Toll-Free: 1-888-937-7731

  • Website: www.facsniagara.on.ca

Areas Served by FACS Niagara

FACS Niagara provides services across Niagara Region, including:

  • St. Catharines

  • Niagara Falls

  • Welland

  • Fort Erie

  • Grimsby

Common Questions Families Ask about FACS Niagara

  1. Why might FACS Niagara get involved with my family?
    Because of concerns about a child’s safety or well-being.

  2. Do FACS Niagara staff always notify before visiting?
    Not always — they can arrive without warning.

  3. How long do FACS Niagara cases usually last?
    Some cases close within weeks, while others remain open longer.

  4. Can FACS Niagara take a child without notice?
    Yes, if they believe there’s an urgent risk.

  5. Is removal the common result of FACS Niagara cases?
    No. Many families continue caring for their children at home with support.

  6. What rights do I have during FACS Niagara involvement?
    You’re entitled to clear information, documents, and advocacy.

  7. Can SafeHarbor Family Aid join me in FACS Niagara meetings?
    Yes, we can help prepare you and attend planning sessions or access visits.

  8. What should I do if I don’t agree with FACS Niagara’s actions?
    You can ask for a review, seek legal help, or have SafeHarbor Family Aid advocate with you.

  9. Who makes reports to FACS Niagara?
    Schools, hospitals, police, and community members commonly file reports.

  10. How can SafeHarbor Family Aid support me now?
    We explain paperwork, guide you before meetings, advocate in case planning, and ensure your perspective is respected.

How SafeHarbor Supports Families in Niagara Region

  • Explaining your rights under the Child, Youth and Family Services Act

  • Reviewing FACS Niagara documents and risk assessments

  • Helping families with supervised access visits

  • Preparing you for meetings, investigations, or interviews

  • Advocating in challenging conversations

  • Supporting quick responses to prevent case escalation

Call SafeHarbor Today

If you or someone you know is involved with the Family & Children’s Services Niagara, don’t wait. Early guidance can make all the difference.

📞 416-400-4042
🌐 www.safeharborfamilyaid.com

Families together. Children safe. Communities empowered.