Children’s Aid Society of Toronto – Contact Information & Family Support

Introduction

The Children’s Aid Society of Toronto (CAS Toronto) is one of the largest child protection agencies in Ontario, serving families across the city. If CAS has contacted you, it’s important to know you are not alone.

At SafeHarbor Family Aid, our specialists are former child protection workers with years of frontline experience. We help families in Toronto respond quickly to CAS investigations, understand CAS expectations, and be informed during the process.

Contact Information – CAS Toronto

  • Address: 30 Isabella St, Toronto, ON M4Y 1N1

  • Phone: 416-924-4646

  • Toll-Free: 1-866-527-0833

  • Website: www.torontocas.ca

Areas Served by CAS Toronto

CAS Toronto provides child protection services across the City of Toronto, including:

  • Downtown Toronto

  • Scarborough

  • North York

  • Etobicoke

  • East York

Common Questions Families Ask about CAS Toronto

  1. What happens when CAS Toronto contacts me?
    They may be investigating a concern, often based on a report from a school, doctor, neighbour, or anonymous source.

  2. Can CAS visit my home without notice?
    Yes, CAS workers can make unannounced visits. You still have rights, and SafeHarbor can explain what to expect.

  3. How long does CAS stay involved with a family?
    It depends on the investigation and assessment. Some cases close quickly, while others involve longer service plans.

  4. Can CAS Toronto take my child without warning?
    In urgent cases, yes. If they believe a child is at immediate risk, they may act quickly. SafeHarbor can help you understand your rights in these situations.

  5. Does CAS always remove children from the home?
    No. In most cases, CAS works with families to keep children at home safely. Removal is a last resort.

  6. What are my rights when working with CAS Toronto?
    You have the right to understand the concerns, to receive information in your language, and to seek support and advice.

  7. Can SafeHarbor attend CAS meetings with me?
    Yes. Our specialists can prepare you for Plan of Care meetings, Family-Centered Conferences, and Supervised Access visits, and attend alongside you.

  8. What should I do if I disagree with CAS Toronto’s decisions?
    You can request a review or have an advocate like SafeHarbor help you present your case.

  9. Who reports concerns to CAS Toronto?
    Reports often come from teachers, doctors, police, neighbours, or anonymous callers. By law, certain professionals must report suspicions of abuse or neglect.

  10. How can SafeHarbor help me right now?
    We explain CAS documents, provide guided consultations before meetings, advocate during case planning, and support you in having your voice heard while meeting CAS requirements.

How SafeHarbor Supports Families in Toronto

  • Explaining your rights under the Child, Youth and Family Services Act

  • Reviewing CAS documentation and risk assessments

  • Finding resolutions if you are presently having supervised access visits

  • Preparing you for CAS meetings, interviews, investigations, etc.

  • Advocating alongside you in difficult conversations

  • Helping you respond quickly to CAS demands to keep your file from escalating

Call SafeHarbor Today

If you or a loved one is involved with the Children’s Aid Society of Toronto, don’t wait. Early guidance can make all the difference.

📞 416-400-4042
🌐 www.safeharborfamilyaid.com

Families together. Children safe. Communities empowered.