What to Do When Children’s Aid (CAS) Calls You: A Step-by-Step Guide

“What to do when CAS calls”

“Children’s Aid called me”

“Got a call from Children’s Aid Society”

“How to respond to CAS investigation”

“What should I do if CAS shows up at my door?”

“Can CAS talk to my kids without consent?”

It’s likely that one or more of these questions brought you here.

If the Children’s Aid Society (CAS) has contacted you, it’s normal to feel confused, scared, or even angry.

You’re not alone — and you don’t have to go through this alone.
At SafeHarbor Family Aid, we specialize in helping families across Ontario navigate CAS involvement with clarity, speed, and confidence.

📞 Step 1: Don’t Panic. Stay Calm.

When CAS calls:

✅ Take down the name, title, and office location of the CAS worker
✅ Ask for clarification on what the concern is
✅ Contact an advocate immediately

🛑 Step 2: Do NOT Go Through This Alone

Important to know:
Every word you say can be documented, and everything you say can be used to assess your parenting.

At SafeHarbor Family Aid, we provide:

• Immediate, same-day consultations

• Personalized support before your first conversation or ongoing visit

• Unmatched expertise from insiders who’ve worked within Ontario’s child protection system. We know how the system works — because we were part of it.

🛡️ Step 3: Know Your Rights

✅ You have the right to ask questions
✅ You have the right to seek legal advice or advocacy
✅ You have the right to record or document interactions
✅ You are allowed support persons during meetings

Others may not tell you this. We will.

📆 Step 4: Get Ahead of the File

Time is everything when CAS is involved. The earlier you respond proactively, the more control you keep.

We help you:

• Understand what CAS is really looking for

• Gather the right documents or evidence

• Communicate with confidence

• Avoid common red flags and triggers

🧭 Step 5: Book a Consultation with SafeHarbor Family Aid

Founded by a former child protection specialist with years of experience at Ontario Children’s Aid Societies, SafeHarbor Family Aid knows how these investigations really work.

We’ve helped families with the following:

• Supported families with investigations quickly

• Avoid unnecessary escalation court orders or supervision

• Navigate interviews and home visits safely

• Stay in control — even under pressure

📲 Reach Out Now. Time Matters.

If CAS is calling, the worst thing you can do is wait.

👉 Book your same-day consultation at www.safeharborfamilyaid.com